Shipping policy

Thank you for choosing Boxed Memories, your support helps charities across the United States. Following are the terms and conditions that constitute our Shipping & Returns Policy.

Domestic Shipping Policy

We ship Free via FedEx to the 48 contiguous United States for orders over $250. Expedited and Intercontinental shipping is available upon request. Orders are not shipped or delivered on weekends or holidays.  If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

Alaska, Hawaii, and APO/FPO Address Shipping Fees

We ship via USPS Priority Mail to these areas. USPS Calculated Shipping rates will be used plus a $19.99 shipping fee will be added to Orders shipped to these areas.

Shipment Time & Delivery Information

Item Shipment Processing Time

Items are processed & shipped within 5-7 business days due to manufacturing time.

Items requiring customization are processed & shipped within 7-14 business days due to the framing process. 

Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes
Boxed Memories is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Boxed Memories is not liable for any products damaged or lost during shipping. Please contact the shipment carrier to file a claim if you received your order damaged.  Please save all packaging materials and damaged goods before filing a claim.

Expedited and Intercontinental Shipping Policy

Expedited and Intercontinental shipping is available upon request.

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