Refund policy

30 Day No-Hassle Free Returns

Your satisfaction is our top priority, if you are not completely satisfied with your purchase for any reason, you may return it to us within thirty (30) days for a full refund, store credit or exchange.

Any disputes must be made within thirty (30) days of receiving the item. No returns will be accepted without a valid Return Merchandise Authorization (RMA) number from Boxed Memories. 

Boxed Memories will not refund above and beyond the original costs.  Any additional charges incurred by the buyer, including appraisals, insurance, return shipping, etc. will not be covered by any refund.



ALL returns must be postmarked within thirty (30) days of the delivery date. All returned items must be in new and unused condition.

To return an item, please email customer service at to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:

Boxed Memories
Attn: Returns
RMA # ____________
265 Cedar Mountain Circle
Hot Springs Village, AR 71909
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.


After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

If you have any questions concerning our return policy, please contact us at:


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